Used to be a great company but awful now. - Information Technology - Prefer Not to Say Hilton Employee Review

1.0
16 Jan 2009
Recommend
CEO approval
Business outlook

Pros

IT at the operations center in Memphis used to be at the good end of a firehose of money, but the good old days are clearly over. Now the best thing about the place is free coffee. But they've stopped giving away cups.

Cons

With (I think) a few groups that are notable exceptions, IT management is frustratingly inept. They will be very nice to you and give you lots of money (well, they would until about 6 months ago) but they are incapable of differentiating between good work and gross incompetence. This is all starting to catch up now and there's a mood of panic about the place. People are being laid off rapidly; sadly your chances of going away don't seem at all related to your usefulness to the company.

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5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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