Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Hilton

      Engaged employer

      Hilton reviews

      Front Desk Receptionist - Front Desk Receptionist Hilton Employee Review

      3.0
      4 July 2018
      Front desk receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      Staff discounts on all company hotels under Hilton Brand (depending on availability). Example: Curio Hilton in Ibiza is usually £500 per night you can get it done £35. Can be lots of job opportunities if you’re looking to climb up the ladder. Can transfer move abroad to work as it’s a multinational brand. Meet lots of people from different backgrounds and nationalities. Management will teach you things, if you ask, to help you get comfortable and make transitioning to a higher position easier. Staff in all departments are lovely, more like a family away from home than colleagues.

      Cons

      Sometimes hotel will overspend on hours meaning you’ll get less hours than you’re contracted a month. Apparently only allowed to have 1 weekend off a month but you’ll be lucky if you get that. Can work up to 8/9 days in a row without a day off (not always, usually if lots of people are on holiday) Unsocialable hours (( Pros definitely outweigh the cons ))

      avatar
      Hilton Response
      7y
      Thank you for taking the time to give us a review and offer feedback. As you know, it is our desire to offer the best to our Team Members by building a strong foundation for health and well-being, which is part of the Thrive@Hilton Body pillar. It's nice to be acknowledged for what we do well and especially rewarding to have you represent our Values. We appreciate you taking the time to share feedback and encourage you to speak with your manager or HR team to discuss your concerns. Thank you for all you do!

      Explore other reviews about Hilton

      5.0
      24 June 2026
      Resort concierge
      Recommend
      CEO approval
      Business outlook

      Pros

      Super friendly, flexible hours, good management

      Cons

      On your feet for hours, miscellaneous tasks at times

      2.0
      14 May 2026
      Accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      Different services and softwares provided by Hilton are convenient to have access to.

      Cons

      The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Hilton jobs | Hilton salaries | Hilton benefits | Hilton interviews | Hilton conversations
      Hilton reviewsHilton Front Desk Receptionist reviewsHilton review