Good employer, Good Benefits, Great Team - IT Manager Hilton Employee Review

4.0
25 May 2014
Recommend
CEO approval
Business outlook

Pros

The company is making a lot of effort to expand and this means that when working for central functions, things are regularly changing and there are new innovations encouraged to meet the new environment. There are good benefits, one of which is the staff discount scheme to stay at a Hilton property (subject to availability) for a massively discounted rate, allowing staff feedback on properties to identify issues affecting the guests.

Cons

The size of the company means that there are some decisions taken for the good of the business which do not necessarily take account of the 'normal' employees opinions on what would be good or helpful for the business. Understandably, it would be difficult to collate and analyse this to take it all into account, however for employees, it often feels like your opinion is ignored.

Explore other reviews about Hilton

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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