Pros
Travel benefits, work from home
Cons
They ride you like sea biscuit. Scrutinize your every move. Every call is recorded, analyzed and picked apart. Your sole purpose is to sell, even though they tell you it is service focused. It absolutely has nothing to do with customer service. You yourself are a number, trying to make your numbers. You mean nothing to them, and neither does the guest. The policies they enact are specifically designed to take as much pay from the agent as possible, they do not care how much money you lose because a customer pressed the wrong button, they do not care that you make half as much as you did two years ago because they changed the incentive payout, to benefit them of course. They are thieves, charlatans, who care nothing about their employees or their customers. During the pandemic, we were told not to refund reservations even for countries that had shut down before the US. We were told to delay, delay, delay hoping they would just give up. Hilton is not Hilton anymore, it is owned by an investment company. So it is no longer a “hospitality” company and it shows,