Great enviroment to work in - Front Desk Agent Hilton Employee Review

4.0
26 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Hilton has a very well structure employee care system and the staff is generally trained to be supportive and friendly. You get great travel discounts in hotels worldwide. The standards are high everywhere you go.

Cons

In the hotels managed by Hilton but not owned, there can be situations where the owner take over the management and the quality of the whole work experience fall. Enviroment not really ideal to stimulate the employees.

Explore other reviews about Hilton

5.0
11 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

See reviews by: Helpful|Rating|Date|All