Hilton Reservations & Customer Care - Non-Voice Guest Assistance Hilton Employee Review

3.0
13 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Writer job working from home, great hotel rates when available.

Cons

Pay is mediocre. Poor training & customer handling. Set schedule to handle emails, no flexibility. Hotel benefits not as great as they appear. Hotel can have 100 empty rooms, but employee rate not offered.

Explore other reviews about Hilton

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

4.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Great staff with decent pay

Cons

Long hours sometimes if the night audit was late

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