Pleasant and positive place to work most of the time. - Banquet-Server/On-Call Hilton Employee Review

3.0
20 Jan 2015
Recommend
CEO approval
Business outlook

Pros

The benefits walking in are pretty good considering that I'm only On-Call/Banquet-Server. Team members are really cool to work with most of the time, and its usually all smiles all day. Easy work environment and down to earth boss's.

Cons

Favoritism gets completely out of control most of the time. No one's generally held accountable for their actions. We have high levels of immaturity that can cause unnecessary work difficulty. Lack of consistent hours and last second cancellation's. Mangers are mostly on point but tend to be easily detracted and lose focus of job responsibilities. Full-time employees complain alot about Part-Time employees getting as many hours as them; but generally themselves don't follow the standard that they've complained about. Since we're union they make multiple excuses and complain about everything almost all the time.

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5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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