It’s a Façade - Revenue Specialist Hilton Employee Review

3.0
16 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Team work driven, hybrid work options, great benefits and perks, Team Member Resource Groups (TMRG) for multitudes of inclusive segments of the company (e.g., PRIDE, Abilities, API, etc). Direct report managers are great.

Cons

Anyone above people manager acts as if you don’t exist and your mental/physical health is irrelevant. Extreme workload levels with little to no understanding from leadership—deadlines, etc are always priority. Growth/promotions are politically based not by performance or experience. Most the HR recruiting team, including one I interviewed with blatantly have no desire to enhance diversity. Many “awards” they’ve been granted for “Best Place to Work” are paid programs for a ranking. Low pay compared to other brands and management companies. I get paid double with half the portfolio now.

Explore other reviews about Hilton

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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