Best place I have ever worked - Customer Success Manager HubSpot Employee Review

5.0
15 June 2017
Recommend
CEO approval
Business outlook

Pros

The culture here is truly second to none The product is above reproach Leadership is very transparent Never have to fight for commission getting paid

Cons

Growing really fast and focusing a lot on the global growth so things can be sloppy sometimes Career growth can be challenging, but just start a conversation

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HubSpot Response
9y
Thanks so much for the review and for helping our customers grow while you were here--we're very grateful for our alumni! We are working on ways to be more clear on career growth while also giving people a lot of flexibility in how they pursue their own goals-it's a delicate balance, but we are working on it. Thanks for your feedback and hope to see you at an alumni event soon! -Katie

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5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

HubSpot is a great product especially with all the addons

Cons

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2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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