Worst time of my life - Customer Success Manager HubSpot Employee Review

1.0
20 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Snacks, location, salary - all pretty cushy. There were often dogs to pet.

Cons

Nastiest people I have ever had the displeasure to work with. Middle management was overwhelmed with the number of direct reports. Unrealistic goals and out-of-touch upper management. Values were a sham - kill or be killed mentality.

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HubSpot Response
5y
Obviously this is the antithesis of who we want to be and the culture we stand for, so this is a significant bummer to read on a number of levels. Always open to feedback on where and how we can improve, but unfortunately this one feels like a situation we can't turn around, so I'm sorry you feel that way about your time with us, truly, and will continue to work hard on ensuring this isn't the case for anyone moving forward. -Katie

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Cons

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2.0
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Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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