Great to begin with, then everything will go catastrophically downhill - Account Executive HubSpot Employee Review

2.0
12 Sept 2023
Recommend
CEO approval
Business outlook

Pros

-Good work from home equipment (MacBook Pro, work from home stipend, allowance to purchase desk and office chair, multiple monitors etc.). -Good initial onboarding training with enthusiastic sales trainers. -Middle management is generally pretty good. Easy going individuals who have been with the company for a long time and genuinely care about your success. -Long 12 month ramp period where you are basically paid a guaranteed commission. -Steep learning curve means you learn a lot in a 12 month period, HubSpot training is pretty good.

Cons

-VERY steep learning curve. You are expected to know the ins and outs of the CRM, Marketing Hub, Sales Hub, Service Hub, Operations Hub, and CMS Hub, as well as multiple tiers for each Hub (Starter, Pro, Enterprise). In addition to this, you have to learn a multitude of use cases for each hub based on industry and business type, and conduct your own demos to multiple stakeholders 90% of the time. You will only get SE support with a demo if the deal is above a certain dollar value. -Senior (Exec level) leadership is very disconnected from the sales team, and relies heavily on middle management. -Be expected to do A LOT of cold prospecting (calls, emails, LinkedIn). Activity is tracked daily and can be seen by everyone in the business, and minimum KPIs must be met. There is currently little to no inbound demand. -Reps are given a list of accounts when they join. Most of these accounts are of poor quality and have been previously prospected into by other reps dozens of times with automated email sequences, so your messages are likely to go to spam. You have the option to swap out your accounts at any time for accounts in an open territory, however this open territory is visible to the entire sales team, so it’s likely that all of the good accounts have already been snapped up by other team members. -Despite previous layoffs and low demand, HubSpot continues to hire more sales reps and is filling teams to the brim, which means newer reps get given poor quality territories/accounts, and most of them end up leaving the business after the 12 month ramp period is over. Reps are forced onto PIPs if their trailing 6 month attainment is too low (which is often the case due to poor demand and small average deal sizes).

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HubSpot Response
2y
Sorry to hear of your experience with us and your particular sentiment that reps and executive leaders feel disconnected from each other and execs from the reality of the day to day of what it's actually like to be in sales. The account assignment flag/ease is something that comes up a fair amount, so I can plan to connect with our team to understand what improvements are available in the near term on this one and flag the remainder of your feedback to our BPs. Thanks for your feedback, tough as it is to read. -Katie

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Cons

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Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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