Pros
Your peers, because you normally bond with people who experience the same traumas
Cons
I work at HubSpot, where I was able to adapt perfectly to the job. However, I have never been able to adapt to the management. The support department is very separate from the rest of HubSpot; it is so separate that the benefits and culture applied in other departments do not apply here. The entire support management team at HubSpot is contaminated with the worst traits you can find in a leadership team: favoritism, injustice, persecution, gaslighting, extreme micromanagement, and blacklists where managers, based on prejudices and grudges, decide who can apply for certain positions and who does not deserve an opportunity, based on subjective opinions. Even if metrics are in order, they believe they hold the ultimate truth. The support management either knows nothing or doesn't care because they are given autonomy to operate, which allows them to make their own rules within their territory. There are managers who interpret it as an aggression if you don't speak to them in a positively toxic manner and don't say yes to everything they want. The worst is the horrible gaslighting that I and other colleagues have been subjected to, Even with our metrics in order, they make us doubt our mental and physical capabilities. If yuo dare to have a conversation with something to said that don't like to any manager... How dare you? They will chase you and accuse you of being disrecpectful and target you as a problem. And you will fall in their black list... the "Not high performers" list, and if you're on that list, forget about growing options Getting sick in the support department in Latam is a death sentence. You can't have a recurring illness or injury because instead of caring about your health, they directly tell you that you are a dead weight for the company. They talk and preach about inclusion and neurodivergence, but I have seen people on the spectrum mistreated and even pressured to leave the company. The benefits that other departments get are not applicable in support. The managers will make you feel guilty if you try to use the unlimited PTO benefit because you need to reach a number of units of work, and you can even use the medical benefits because, as I mentioned before, you can't get sick. Just imagine you as an employee being really burnout, telling your manager because you need help and she replies with a: "Well, you're the only one who mentions burnout, so everyone is good. Keep working." They are not leaders, they do not inspire, they scare, ignore, accuse, fire, and only want to impose their will. Avoid this position at all costs! All other departments know and talk about it. THEY ALL KNOW THE KIND OF LOUSY AND TERRIBLE PEOPLE YOU ARE!!