Pros
Pay is alright. Benefits are good, the insurance is trash though.
Cons
Constantly messing up my pay. Health insurance pays literally nothing until you've met your deductible, and then only does reimbursement, so you're still paying out of pocket for everything up front. And then if you're lucky, Aetna will mail you a check. It's nearly impossible to keep track of what's owed where with how their insurance works. Managers have no idea what's going on. Go months at a time without coaching or development. Customers are generally upper-middle class and awful. Metric goals aren't clearly communicated and you're not given tools and training to be successful. There is an actual policy for how to handle a customer holding you hostage on the phone. Currently on a short-term disability leave and should be receiving 60% of my pay. But they can't figure it out so I'm actually receiving closed to 40% pay and missing pay for almost an entire pay cycle, after not being paid in 3 weeks. Last time, I went 5 weeks without being paid. They've also shorted me for 2+ months on shift differential. Largest bank in the world and they can't manage their finances for their employees. I imagine they're probably ripping off thousands of employees pay, and I bet it just slides under the radar.