Just enough to keep me there - Airport Operations Crew Member JetBlue Employee Review

3.0
13 Jan 2018
Recommend
CEO approval
Business outlook

Pros

If I ever save enough to go anywhere, I can fly for free. Profit sharing helps make up for the lack of hourly wage. Lift awards are nice, we can get gift cards every now and then, which is also nice since I can hardly afford to go out to dinner. When everything goes well, it’s a really easy and fun job. I like some of the people I work with.

Cons

Delays and cancellations. This job is making me hate people. Airlines can’t control A LOT of what makes their customers angry, but maintenance they can control. Airport ops employees are on the bottom of the totem pole and have to deal with the most crap. The environment can turn to extremely negative in seconds, and the crew members have to be the face of it all. We lack a proper support system during delays and cancellations and we do not make anywhere close to the amount of money we should. Rebooking customers as they scream at you in groups of 50+ Stuck with yourself and two other people to handle a flight of 150 people that have been stuck in your city for hours.

Explore other reviews about JetBlue

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

The benefits for free travel are outstanding along with medical, vacation, retirement, and flexibility.

Cons

As an inflight crew-member your day to day work relationship can be tricky as you have a new team for each trip and new passengers for every flight.

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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