Remote work is a plus but expect to be doing overtime. - Customer Success JobAdder Employee Review

2.0
24 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Remote work and flexibility with your schedule.

Cons

The team is not resourced, your manager will expect you to cover more responsibilities and more work as they try and grow the book of business. You will be doing overtime without any recognition just to try and keep up.

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JobAdder Response
9mo
Thank you for sharing your feedback. We're glad to hear that you've been able to take advantage of our remote work flexibility. We also want to sincerely thank you for your honesty regarding the challenges you've highlighted. We understand the commitment our Customer Success team gives, and we hear your feedback about resourcing, overtime, and the need for more support as we grow. Your advice on investing in the team is heard and appreciated. We are actively focused on scaling our Customer Success team and maturing our processes to ensure our employees are well-supported and can thrive. Thank you for your dedication and for being a valued part of the JobAdder team.

Explore other reviews about JobAdder

5.0
26 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Culture was great, team was awesome

Cons

Tech Stack was lacking, product minimal differentiators

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JobAdder Response
3y
Hi there, Thank you for providing this review! I couldn't agree more, the culture is amazing at JA! I will pass on your feedback and I hope you continue to enjoy JobAdder :))
3.0
28 May 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Small enough team that people mostly got along. Base salary was not bad.

Cons

Very limited voice. Constant fear of being fired due to how management would interact with you. They did not fully understand who did what in the team. Did not show equal appreciation to all parties involved in releasing a quality product. Alcohol consumption was very encouraged. You would be shamed if you did not drink. Strict 8:30 - 5:30 work day. I am fine with the length of the work day but flexibility of start and end time would have been nice. Benefits were lacking in quality and quantity. That would be fine if the company gave a plus elsewhere such as schedule but it did not.

5
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JobAdder Response
10y
Thanks for your review. You are right in that cultures can vary from office to office, so we have worked hard to ensure everyone at JA understands our core company culture. This includes all employees coming to Sydney at least once a year to get to know the whole team. In the year since you were there a lot has changed and we are extremely happy with the team we have in the US now. Thanks again for your input and all the best.
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