Behavioral Health - Therapist Kaiser Permanente Employee Review

2.0
1 Dec 2018
Recommend
CEO approval
Business outlook

Pros

Good benefits package Good coworkers My department has an excellent manager Fair wages Work life balance is okay, but you'll go home so exhausted you probably won't want to do anything.

Cons

Impossible caseload and unreasonable schedules. We cannot possibly provide true quality services at the pace they expect us to see patients. It is almost impossible for someone to schedule a timely follow-up appointment, so patients wait a long time between visits. Best practices for the field cannot be followed because therapy is not meant to work like this. Workers are burning out at an incredible rate due to being overworked and discouraged by the care patients are getting. KP is trying to run mental health care like a car wash: get 'em in and get 'em out as fast as possible so the next person in line can come through. Everyone in my office is exhausted, frustrated, and discouraged. Morale is consistently very low and employees are starting to give up. People are not expecting it to get better any time soon.

Explore other reviews about Kaiser Permanente

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, benefits & honestly an easy job

Cons

High school like environment, other than that its a great department

4.0
9 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

Cons

Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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