Pros
-Free health benefits -40 hours of flex time -120 sick hours -Union (can also be a con)
Cons
-Recruiting process: I should have known to stay away. The recruiter ignored my questions and emails. Very lengthy process with multiple steps including a physical on location, drug test, and an orientation where an IT guy tells you a story about a girl who got shot in the leg and still came to work. -Training: 3 months of training and you can’t miss a day even if you’re sick. You’ll learn the basics of content, but you don’t learn intricate situations that actually arise 99% of the time so when you do get on the phones, you’re thrown to the wolves. Schedule: It’s a union, so you have to bid for your shift. The choices were Fri-Tues 11:30am-8pm or Mon-Sat 1pm-9:30pm. I’ve been stuck with this schedule for 6 months and no one knows when the next bid will be. After 5pm, if you get an escalated call, you’re lucky if there’s a supervisor to assist. I’ve waited 15-30 minutes for a supervisor before. One time, I came to a supervisor with ideas on how to approve a process and was ignored. Another time, I came to a supervisor for help when mine was gone. She told me to wait when it was a simple request. Clocking in: Clock in for work, out for lunch, in from lunch, then out of work. You have a strict schedule you must adhere to including scheduled breaks. You are chained to your desk for the full 8 hours. Might as well be in the physical call center. Growth: I have over 7 years of experience working in customer service and HR. I applied for another position at my 6 month mark and was rejected twice when I meet all of my metrics and goals. No team morale: I’m on a “team” but it’s a ghost town. “Huddles” are 10 minutes sitting in silence. When I was assigned to the team, there was not a warm welcome or even a hello. Call type: They stick you in a Medicare queue where you listen to confused, angry, sad people. You’ll type up multiple complaints in one shift and get called names. You might get compliments submitted about you, but no one really cares. It’s not like you get a raise, you’ll have to wait 6 months for the union to bump you up a dollar or so. I’d rather pay out of pocket for health insurance than stay here. Currently interviewing at other companies because Kaiser sucks.