Unethical, and Management is horrible. - Sales Associate Macy's Employee Review

2.0
1 Sept 2009
Recommend
CEO approval
Business outlook

Pros

The people you end up meeting and working with are really down to earth. They really help each other out, since the commission rates aren't that great, and you often make friends. The discount was generous, too.

Cons

Since it's a department store, many of the ways they treat their employees are very unethical. Getting rid of employees is a ritual practiced quite often, as the recession is settling in, they try and get rid of the people they pay the most to replace them with newer employees at a lower pay rate. Managers are nice until the feeling of superiority sets in, which their intelligence clearly doesn't match. They put the blame on the associates, and constantly expect associates to do more then they can handle, for example, taking care of the busiest department on the busiest day by themselves. Cutting costs for a company often leads to many sections of the store being left empty with no supervision. It often leads to managers scrambling around attempting to make what they can of the little employees that are present. Many of the managers speak in demeaning tones, and they treat the job as if there is no personal level-- losing a job is no big deal. They concentrate too much on statistics, such as opening credit cards and making sales, that many associates that work together often hog the registers, leaving the quieter associates to do the dirty work with no appreciation.

Explore other reviews about Macy's

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, good pay, ok schedule, good hours

Cons

Not much, just gets busy at time, workplace is hectic sometimes

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Macy's Response
4d
Thank you for sharing your experience as an Online Pickup Associate. We're happy to hear you've enjoyed the work environment and schedule. We appreciate your feedback!
2.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

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Macy's Response
3w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
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