Sinking faster than the Titanic - Anonymous employee MuleSoft Employee Review

1.0
28 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Innovative products - Technical training is very detailed and first class - Sales orientated/driven business where everything revolves around the Sales team. - Pre IPO company

Cons

- In 10+ years of working in technology I have never seen a sales team and leadership that is so naive and uneducated in how the products work and function. The sales team is lazy and will blame everyone around them for their shortcomings if they miss target and unfortunately management have the same view and will blame everyone else but the Account Managers. - Lack of leadership from the top down is critically damaging the business in all areas - culture and morale are at an all time low; leading to many high achievers leaving the organisation. - Too many politics for an office of 40-50 that again is impacting culture. - Career progression: There has not been one internal promotion across all teams in my 18-24 months at the organisation in Asia/Pacific. - The company, from my knowledge, does not do anything to give back to the community where as most established organisations will sponsor a charity or spend some amount of time helping the broader community four or five times a year. - There is little to no flexibility in working remotely even if you have young children. - No communication or direction about the strategy for the future within the APAC region.

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MuleSoft Response
9y
I am sorry that your experience with MuleSoft is not delivering what you want in terms of engagement. My time is always available to speak with you directly about the issues you are raising here. I would be delighted to work with you to understand how together we can make a difference. I have to say that the facts don't support a lot of the statements here - so perhaps there is a mismatch of expectations. The sales team and the business generally in Sydney is having a stellar year and there seems to be little reason why there is a need to 'blame' others. The recent Engagement Survey shows that whilst we always have improvements to make; by and large the team is engaged and enjoying what they do. They have great confidence in the overall leadership of the business. We also now have a team of employee's in Sydney (and indeed APAC) - known as the MulePac who are focused on making MuleSoft an even better cultural experience. This is awesome because its not management driving this on a top down approach. The turnover in staff has been at 'normal' levels and whilst its always distressing when it doesn't work out, we understand that MuleSoft is not for everyone. I hate it when it doesn't work out but it happens in any business. I can immediately think of many promotions within the team in Sydney - both in line promotions as well as promotions to leadership roles. Our AD Leader is an internal promotion; our Support leader is an internal promotion; one of our Engagement Mgr's is an internal promotion and we have many who have been promoted in line within their function. Finally, most of the team would not agree on the communications front. With weekly team meetings; monthly updates on the APAC business; bi weekly Field Radio sessions; monthly Q & A sessions with the CEO and other smaller team meetings many feel that there is almost too much communication. We can always make improvements - no one in the leadership team believes we are perfect. But feel free to come and speak to your manager or to me directly - we are always looking for feedback on how to improve. And whilst I love the passion, help us to fix what you see is not working and don't stand on the sidelines. That's being a Muley! Regards Will Bosma

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