Stay away if you enjoy mental health and peace - Customer Service Analyst Oracle Employee Review

1.0
2 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Remote, pay on time, learned new things

Cons

Everything, Low pay, no raises, terrible training, millions of phone calls and tickets 24/7, extreme micromanagement they will give you metric reports weekly, listen to all of your calls and grade you harshly and give paragraphs of unhelpful feedback, they make you work all weekends and all holidays. They will work you until you cant take anymore and your mental is suffering and nobody will care they will just say take more calls and tickets quicker and faster. Oh yeah they haven't gave a pay raise in 3 years and when you ask about it they say apply for new position internally, but 150 internal applications later nobody ever interviewed me or any of my colleagues. You will feel helpless here and seriously questioning your life decisions if you take this job. This is for the Opera Cloud Position they call it customer service analyst but best believe you will be taking a million calls and given a million tickets and expected to do the job and asked questions normally reserved for a finance manager, system administer, dba, IT, General Manager and you will be paid minimal for it. Trust me you have been warned!!

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5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance for an engineer

Cons

Lots of changes in organization structure

4.0
21 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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