Not What It’s Cracked Up To Be - Technical Support Engineer Oracle Employee Review

1.0
11 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Great medical, dental, and vision benefits. Can work remote periodically. People are generally nice. They pay well when initially hired on. Free drinks in the breakroom.

Cons

No pay raises. Promotions are only a bump up in title and responsibility. The HCM product is terrible compared to other products on the market. The culture and mindset for customer service is to shuffle SRs around and not hold anyone accountable. Support is held to a higher standard than development or product management, and the company is supportive of and embraces condescending and aggressive language depending on tenure. No one is provided with reliable resources to do the job at hand, and new hires are held to a more stringent standard than people who have been with the company. If you have morals, values, and ethics then this is not the right place for you.

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5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance for an engineer

Cons

Lots of changes in organization structure

4.0
21 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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