Glad I worked there and glad I'm out. Unfortunately product is not what it was - Customer Success Manager PayPal Employee Review

3.0
5 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Salary and benefits were decent. Learnt a lot. Overall it was a nice place to work. I would recommend working here but you need to always keep in your mind management can cut you at any moment, but that isn't just a PayPal thing.

Cons

Lack of transparency and poor communication from management. Management in Sydney all flew to Europe business class for a week without telling any of their teams where they were, and then shortly upon returning started making people redundant due to cost pressures (lol). Staff parties were pretty good though one particular director who's a nice enough guy makes himself the evening's entertainment / band, and though he's not a bad singer seems to think he's a lot more talented than he actually is. Probably would make it through the first auditions of Australian idol and then cut, nothing dishonourable about that. Better than your average Joe. Just a bit annoying when people are trying to dance and every second song he stops to introduce and tell a story about the background of the song like he wrote it himself, even though everyone already knows the song and he's just singing covers people are trying to dance to. Most career opportunities are outside Sydney but that's to be expected and you can definitely still benefit a lot from working here.

Explore other reviews about PayPal

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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