Fully remote - Customer Service Representative PayPal Employee Review

1.0
8 Apr 2025
Recommend
CEO approval
Business outlook

Pros

• Opportunities to learn a wide range of skills across various departments • Coworkers are generally supportive and team-oriented • Job security during company-wide layoffs

Cons

• Significant increases in workload over the years without appropriate compensation • Multiple new responsibilities and cross-training added with no title change or promotion • Merit increases are minimal and don't reflect the actual value of work performed • Leadership makes decisions that can feel transactional or dismissive of employee well-being • Work-life balance is often compromised, especially for those who go above and beyond

Explore other reviews about PayPal

5.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

3.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Decent benefits.

Cons

Leadership team is sub par. They can’t stick to any long term plan. Way too much politics.

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