Pros
- Some of the best and brightest in tech still work here - Free food - Access to coveted first party data - Comfortable offices - Latest leadership hires have heads on straight
Cons
- Sales people incentivized to sell through unworkable accounts leading to beginning nearly every new client relationship deep in the red -Very poor product commercialization - new products unsellable, unsupported and/or dysfunctional - Product leadership allowed to stay on and let business offerings stagnate for last two years of tenure, customer teams ultimately blamed for stagnating/churning accounts - Customer teams embroiled daily in nitty-gritty troubleshooting tasks - Much-needed positions not backfilled for an entire year, leaving many ICs to shoulder the burden of 2x their original workload with zero promotions/comp increases - The forthcoming reprieve in all the above that management tries to sell customer team ICs on is much, much too far in the future for anyone who has lived through the irrational upheaval of the past year to either care about or believe