Here we are again.... - Territory Manager Reynolds American Employee Review

1.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Company car, benefits, 401k, vacation (if you can hit all your numbers so you can have time to use it), teammates.

Cons

Literally everything lately. Constant nagging, micromanaging, zero recognition for a job well done. Any goal you are given, you can expect that to quadruple if you want to stay off of a list. Work day is 8-5 (which they'll remind you about EVERY chance they get) with zero time built in to do anything other than be in stores. This is not a sales/marketing job. This is a do EXACTLY as I say and exceed these numbers job. It's also not a job where you can benefit off of stellar performance because they try incredibly hard to make sure you don't get an outstanding rating during their oh-so-secret Panel discussions that then take an additional 3 months to communicate.

Explore other reviews about Reynolds American

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, career opportunities, independent work

Cons

Too many priorities, it’s never enough.

1
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Reynolds American Response
2w
Thank you for your honest feedback. Insights like these help us continue to improve the experience for our Territory Managers and field teams.
2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

1
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