This ship is going down…. - Account Manager Reynolds American Employee Review

1.0
7 Dec 2021
Recommend
CEO approval
Business outlook

Pros

The people, but they’re all jumping ship, look at LinkedIn and you’ll see how many talented people are leaving weekly! It’s so sad.

Cons

Zero accountability from those in HO making constant changes that have damaged the reputation Reynolds worked so hard to build. The team use to be know as the category advisers but have lost their customers trust because of the constant flood of useless products that don’t sell. The hardest working part of the company (TM’s) are being robbed of their hard work by unrealistic goals that make it nearly impossible to hit their quarterly SIP goals. This means they lose thousands of dollars of income because the BAT team/Global Graduates at HO who make the big bucks, can’t properly forecast, causing shortages of the top selling items. ** Most important, BAT does no Value their people, they are all numbers!

avatar
Reynolds American Response
4y
We appreciate your review. We strive to provide our employees with an environment in which each person feels heard. Thank you for your feedback.

Explore other reviews about Reynolds American

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

avatar
Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

1
See reviews by: Helpful|Rating|Date|All