Worst professional experience of my career - Territory Manager III Reynolds American Employee Review

Unrealistic expectations Constantly moving goalposts Pay below industry average Micromanagement An obvious air of “you don’t matter / you’re easily replaceable” When I was initially hired, I kept hearing “you’re the CEO of your assignment” - what a laugh. More like “you’re the janitor of your assignment while we crap all over it” In a nutshell, the job is for you to be a face for your customers to get upset at. BAT habitually abuses these customers by forcing out product after product that never sells, and chiseling away their profit margins on products that DO sell with reduced rebates and increased costs. The stores have to accept it or they will get their contract cut. So you’re the person they yell at when this happens. Your stores will generally be unhappy (maybe not with you, but with BAT) and your manager will be there to catch any perceived slight or mistake you make. In my time at this job I worked incredibly hard and constantly felt like a screw-up. Unbelievably demotivating. I’ve been out of the role for over a year now, and every single day I wake up thankful I don’t work for this company anymore.