Come roast s’mores with us over this dumpster fire that is Reynolds! - Senior Territory Manager Reynolds American Employee Review

1.0
21 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Company car/fuel card (that you pay for through salary deduction each month). Possibility of quarterly bonuses (paid if/when company feels like it or based largely upon factors outside of your immediate role/performance). Decent pay (if stress/anxiety doesn’t have you spiraling and you don’t have a family to support; also assuming inflation doesn’t continue rising). Diversity & inclusion… if/when it applies you’ll probably enjoy more career advancement opportunities.

Cons

Unrealistic expectations on workload, no respect for work/life balance, entry-level pay increased for new-hires (little to no merit pay increases after that), constant barrage of extra work/initiatives (largely falls upon territory managers to execute), no real direction (other than get everywhere every month while constantly assigning office work which you won’t have time to do during working hours), little/no team-building activities, no real training program for new hires (really depends on who you report to/TM’s who provide training), company car will only fit 1-2 people on good days (way too many materials to have any remaining trunk/back seat space). You MUST be completely self-sufficient in all aspects of your position because if you’re lucky you may receive clear direction in 1 area out of the 1,000 tasks/executable activities you will perform daily. You had better thrive operating completely in the “gray” areas because even management can’t rationalize the direction provided by senior/upper management. Managers/directors (even great ones) are so afraid of losing their job or of BAT (parent company/leadership) in general that you can expect little to no understanding, patience, clear direction, or realistic expectations (at least not long-term). No long-term stability, job security, or even compensation (bonuses). Some people may have to travel constantly/drive 4+ hours a day for the same pay as those driving 30min. You may also have a territory that is largely low-income/high-crime for also no change in compensation (or safety measures in place other than carrying your rape-whistle and saying a prayer before leaving your car).

Explore other reviews about Reynolds American

5.0
26 June 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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