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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      Good place to learn abt the Service Industry - Senior Guest Relation Officer Ritz-Carlton Employee Review

      3.0
      1 Mar 2010
      Senior guest relation officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training given Open door policy Very good Corporate Culture Huge Learning opportunities Co -worker is friendly Work environment

      Cons

      compensation package employee retention inconsistent with the corporate culture : what stated in the handbook and what is implemented is different Career advancement is limited

      Explore other reviews about Ritz-Carlton

      5.0
      28 May 2026
      Guest service expert
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great pay - Fun environment - Free meals

      Cons

      - Lots of walking - Can get hot

      1.0
      14 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits for retirement, and hotel discounts.

      Cons

      The GM creates a toxic work environment. HR didn’t respond to emails, and couldn’t handle the workload. The accountants think they’re the best thing since sliced bread and only ever send nasty emails to other staff members. Favoritism is frequently, and blatantly displayed.

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      Ritz-Carlton reviewsRitz-Carlton Senior Guest Relation Officer reviewsRitz-Carlton review