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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      Good Hotel, horrible pay - Guest Relations Ritz-Carlton Employee Review

      4.0
      27 Sept 2010
      Guest relations
      Recommend
      CEO approval
      Business outlook

      Pros

      It's a absolutely employee friendly environment. Guidance team and the employees enjoy the same working status. All the staff are entitled to make any decisions to please guests without any preauthorisation from managers as long as it's reasonable. Highly recommend to someone who wants to start their career in a 5 star hotel. You definitely will feel proud to be part of Ritz-Carlton.

      Cons

      Horrible pay, horrible bonus, no over-time pay.

      Explore other reviews about Ritz-Carlton

      5.0
      28 May 2026
      Guest service expert
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great pay - Fun environment - Free meals

      Cons

      - Lots of walking - Can get hot

      1.0
      14 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits for retirement, and hotel discounts.

      Cons

      The GM creates a toxic work environment. HR didn’t respond to emails, and couldn’t handle the workload. The accountants think they’re the best thing since sliced bread and only ever send nasty emails to other staff members. Favoritism is frequently, and blatantly displayed.

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