Great ideals with muddled execution - Anonymous employee Ritz-Carlton Employee Review

3.0
17 June 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing benefits, company provided uniform that isn't charged to your paycheck, employer provided meals (lunch + dinner), lots of opportunity to earn extra money through overtime in other departments, large variety of positions offered, very friendly co-workers, incredibly diverse work force, amazing guests

Cons

Management seems constantly scatter brained, follow through lacking, management doesn't support employees, stagnating world view, pay too low for work expected, moving up is incredibly difficult without switching properties, company loves to spend money on everything but employee's, values that are talked about are not supported by logistics and their execution is weak, no parking provided for non-management employees, twice annual cost of living pay increase is too low, inconsistent work schedule

Explore other reviews about Ritz-Carlton

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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