You can do better - Operations Manager Ritz-Carlton Employee Review

2.0
25 Jan 2011
Recommend
CEO approval
Business outlook

Pros

Meet plenty of great people Great place to network and meet industry leaders Takes good care of hour employees Great hotel discounts

Cons

Upper management does not walk the talk HR goes out of their way to protect lousy employees and does not allow management to effectively manage Called the plantation Managers are expected to work 80+ hours a week and are not allowed to have a personal life Ownership will not allow for proper staffing so days are spent constantly running around doing the work of several people

Explore other reviews about Ritz-Carlton

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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