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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      Working on the Inside is Different than What the Customer Sees - Senior Conference Services Manager Ritz-Carlton Employee Review

      2.0
      30 June 2025
      Senior conference services manager
      Recommend
      CEO approval
      Business outlook

      Pros

      good work experience, collaborative work peers, benefits are OK, sense of accomplishment after a successful, intensive program, good contacts. Worked at 2 properties, totally different cultures at each

      Cons

      customers have extremely high expectations and demands, sometimes unrealistic, low salary for the work you do, upper management plays favorites with dept heads who tell them what they want to hear, it's a different company after Marriott entered the picture

      Explore other reviews about Ritz-Carlton

      5.0
      28 May 2026
      Guest service expert
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great pay - Fun environment - Free meals

      Cons

      - Lots of walking - Can get hot

      1.0
      14 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits for retirement, and hotel discounts.

      Cons

      The GM creates a toxic work environment. HR didn’t respond to emails, and couldn’t handle the workload. The accountants think they’re the best thing since sliced bread and only ever send nasty emails to other staff members. Favoritism is frequently, and blatantly displayed.

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