IT Service Desk - Service Desk Robert Walters Employee Review

3.0
5 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Relaxed atmosphere, freedom to do your duties as you see fit. Management seems very easy to deal with, and everybody on the team is eager to help. Also free beverages every other week (usually on a Friday and when the have their monthly "wrap up"). They also engage in departmental "bonding" activities.

Cons

Hours are very long; 9 - 6:30 is a standard shift and they expect you to wear full corporate attire. Management are obsessed with looking at stats from the team, and are not very engaging with the team "in real time". I didn't feel like my talents were rewarded effectively and I kept being pulled up "for a quiet word" because I didn't fit in with the management style even though nobody was complaining about my behaviour.

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Robert Walters Response
11y
Thank you for your review, we appreciate your opinion and the time you've taken to add a considered review. It’s great to hear your positive comments regarding the office atmosphere, your team, and departmental activities such as the monthly wraps/social events. It is of course disappointing to hear not everything went as well for you. We do expect people to work hard, I’d agree with you there, but with that we try to be flexible too. We've just changed our dress code, no ties and a more casual approach. It can be a hard balance to strike as our values are all about professionalism and quality and that filters through to all aspects of the business, including key business support roles like IT. If you’d like to tell us more, please feel free to get in touch with me at contact@robertwalters.com Kind regards, Katy Group Talent Director

Explore other reviews about Robert Walters

5.0
4 Apr 2025
Recommend
CEO approval
Business outlook

Pros

The company does value work life balance however with the recent merger the team structure changed and the management team really needs to add structure to make it more cohesive however they only care about meeting numbers

Cons

Management does not care in performance of employees unless they are not meeting numbers

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3.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

team environment, fast-paced culture, exposure to great clients

Cons

not much growth opportunity, lack of transparency, compensation

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