Not a happy place for Gurus - Anonymous employee Shopify Employee Review

- Burnout - Lack of professional development - Everyone wants out of the guru role so there are thousands of people applying for one role, so very few chances for advancement - Misaligned goals across the company - No consistency amongst squad leads and their expectations - QA and SLs are not aligned - Did not feel supported across teams - Gurus are siloed and completely removed from the company. They are never allowed to attend company meetings (have to watch them recorded on their own time), which leaves us feeling unheard and not even part of the company - Leadership is very disconnected from the role and have no idea how hard it is now - Lots of talk about fixing things but nothing is done - 3 chats about 3 completely different problems and also business coaching = stressful - when concerns are voiced, leadership turns it around on the gurus and makes them feel guilty for the state of support (ex. we were told the queues are high because so many people were taking sick time. Maybe we should address why half of the gurus are on short term disability because of the stress of the Guru job, rather than telling Gurus to just not be stressed?) - not a fair compenstation for the work that gurus do and the stress they are under - Business Coaching expectations on all interactions without ANY!!!!!!!!!!!!!!!!!! marketing or sales training - Gurus are expected to hit a monthly sales goal that actually works out to be the guru annual salary - All the little perks that made the job bearable are slowly being removed (PD time, training time, team time, jump offs) - Remote employees vs. internal staff are treated completely differently - Internal staff have many more perks - While gurus are handling 2hour wait times on the phone, the internal staff are spending the day doing a pasta making course, which I don't really understand how that helps the company