Shopify Reviews

- management has gone downhill. We have been in a constant state of change for over 3 years. - Layoffs - Reduced our income by 20% which is illegal but they did it anyway. Made that part our 'bonus' - Then had group targets for 6 months, then moved to individual targets. Those targets are unattainable and they won't even share on how they come up with those targets and how we can meet them. - Senior leadership are a lying bunch of a holes, and the rest of the leadership team drinks the cool aid. - they don't care about their staff, you are just a number - It used to be that you could bring yourself to work and challenge how things are done and improve, but now, its either the management way or the highway. Which is really sad as the company was such a good company. - You are constantly gaslighted and made feel like a fool while the work load piles up and targets increase.

One of the first things I was told by my support lead was “we are not a family, as you can’t fire family”. In the interview they will talk about flexible schedules - this just means you have the flexibility to work from 9a - 9p without having to be in an office. Be prepared for a lot of pointless emails to justify the Support Leads existence within the organisation. Every morning starts with a 30 minute meeting where they will recap the email you have got overnight. No, really, at least 5 hours of your day will be meetings. You won’t have enough time to get your actual work done in between meetings, which will lead to working 10+ hour days most days. Your expected to constantly be on call in some way (mostly through Slack) No real job security. Every month it feels that there’s new teams that have been made redundant. No job progression. You will get told the day you’re due to start your new role that you’re no longer needed in that role. I have seen colleagues be unable to move into their previous role meaning they are essentially fired. A lot of mixed messages from management - especially within the Australian Teams. Compensation and benefits seems okay - but within the contact centre and team leader space you’re being paid at least $10k under market rates - they spin this as due to the benefit of working from home.