Save yourself the trouble - Support Adviser Shopify Employee Review

1.0
27 July 2022
Recommend
CEO approval
Business outlook

Pros

My teammates and working from home with my cats.

Cons

Everything else. The last six months it has been hit after hit, broken compensation promises, micromanaging and policing and some seriously harmful leadership. Anything other than 100% positivity and love of everything Shopify does is shut down right away. Constructive feedback is seen as being negative and disciplined. The pay and package is below average for the role. The expectations of the role have been added to and changed multiple times with this not being reflected in the compensation. They offer you mental health services but do not allow you time to use them. The workload is unsustainably high and with the recent layoffs this is even more concerning for those who are still in the role who have seen their teammates fired when they were already struggling with the workload. They talk about being inclusive and diverse but many of their policies and practices are the opposite of this.

Explore other reviews about Shopify

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

- Very collaborative, even across team boundaries - Very healthy work-life balance culture - Lots of room to grow, explore, and be impactful - Remote-friendly - Fun

Cons

- Seeks constant growth and visibility, which can be difficult to achieve depending on the circumstances - Internal documentation can be hit-or-miss - One of Shopify's tenets is "thrive on change" and so there can be a lot of change (org restructures, project scope, etc.)

2.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The work itself is genuinely exciting. Shopify is doing cutting-edge work in AI search visibility and GEO that very few companies are touching at this scale. The tooling is excellent, the problems are interesting, and the peers are talented, collaborative, and generous with their time. If you're passionate about where search is heading, the craft-level work here is hard to beat.

Cons

The management experience on the Growth Marketing / SEO team did not match the quality of the work. Feedback was inconsistent (positive in meetings, critical in private messages) which made it difficult to know where you actually stood. Issues that were never flagged in real time were later consolidated into a formal performance document, which felt predetermined rather than developmental. When I raised concerns professionally about the communication dynamic, the relationship shifted noticeably. I've spoken to others who experienced a similar pattern on this team. The culture says it values direct feedback, but in practice, giving feedback upward was treated very differently than receiving it.

2
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