A good environment coupled with poor leadership makes Starbucks most suitable for part-time employment. - Barista/Shift Supervisor Starbucks Employee Review

2.0
20 May 2009
Recommend
CEO approval
Business outlook

Pros

Having Starbucks on my resume has been regarded fairly well in subsequent interviews. While my overall experience with the company was dissatisfying, a position with this company appears more prestigious than the equivalent at a competitor such as McDonalds or Dunkin Donuts. (Though the positions with the competitors generally pay substantially more.) General product knowledge is extremely prevalent and available to any employee (partner) willing to seek it out. This is a good place to pick up on a lot of general food and beverage knowledge, if an interest in the food industry is going to be persued. Paid training sessions are offered on a fairly regular basis, though some travel may be required to the site. Though such sessions are generally required for advancement, some are offered for personal development and are not accompanied by a pay raise. The most satisfied employees I have personally known working for Starbucks have been part-time employees, those who rely on the job only as tertiary income, and those who held a position as a second job to shore up financial obligations. The company does quite a bit to foster an atmosphere of community between employees and customers, which can genuinely be a wonderful and enriching experience.

Cons

The company justifies significantly lower pay rates than comparable positions at competing companies by touting a "total compensation" package that employees are encouraged to participate in. This ranges from a free pound of coffee (or box of tea) every week, health insurance and discounted stock purchases, to "deals" with other corporations for discounts on goods and services. However, considering the lower hourly rates, once premiums are paid for the insurance, there is barely enough to live off of, let alone spend anything on co-pays, prescriptions, or doctors visits. If the only concern for having insurance is for medical treatment in case of an emergency, then even the cheapest option is adequate. (One employee needed a root canal, which would have been $900 out of pocket after insurance, and was deemed unfit for a payment plan by the dentist's office because their hourly salary did not afford any non-essential spending.) Management also tended to entice employees with promises of future advancement, even during times when they knew such advancement would not be possible. The pattern I recognized during my time at Starbucks was that the employees who bought into the "Starbucks culture" the most, were the ones who most often felt burned by the company.

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5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

An awesome part time job, great team and flexible hours

Cons

Very busy at times, you go home smelling of milk

4.0
22 July 2014
Recommend
CEO approval
Business outlook

Pros

The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it. Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican. If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome. They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance. The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country. The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized. In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks. You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

Cons

If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that. The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr. There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane. The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service. These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff. Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

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Starbucks Response
5y
Thank you for taking the time to provide feedback. Starbucks’ culture and success are driven by our partners and their achievements. We are also committed to upholding a culture where inclusion, diversity, equity, and accessibility are valued and respected. Partners truly are the core of our company, and we strive to ask for input, consider feedback and communicate transparently around company-wide decisions. It is our intent to ensure that everyone feels supported and cared for, and we will share this with our teams to ensure we continue to improve in this area.
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