Pros
This company has phenomenal products and that is what makes it successful. Simply world class.
Cons
Mediocre people. Company claims to take great strides in hiring the right employee by making the process long and ends up getting all the bad ones. They talk about culture quite a bit. But, respect, collaboration, honesty can all be missing. Mediocre people will have to violate all these to survive and that is exactly what it happens. You can fire half of them and still be ok. There are roles which are basically "looking for things to do" and hence can impede you doing the work. New blood like head of sales bring Oracle type of approach which screws up culture to an even larger extent. Company tends to hire more in wrong roles (training management, customer ops, commercial) and less in really needed areas (services). Self service is far from reality with this product and needs services to do any anything meaningful. International regions are worst. They have been there for a while and hence have the entitlement mentality. They also do their own thing. Can't get anything done with them since they think USA is trying to enter their territory. Quota is assigned randomly. Some will do 1000% and others will do 20% of quota. No worries. Still the low performers can hang around because the company has no clue in quota assignment. Partiality, favoritism and back biting are the norm.