Watch the managerial land mines! - District Service Manager The Home Depot Employee Review

3.0
13 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Diverse environment working in multiple verticals with store associates, vendors, and installation partners.

Cons

Political hidden agendas and hypocritical policies. Your asked to "do the right thing", support customer service and protect the brand, but often penalized for doing just that. Reporting and evaluations are skewed to favor those in good graces. You have to be very careful to navigate land mines of favoritism, those afraid to be exposed for their ignorance, and those that turn the other way rather than having the managerial courage to truely "do the right thing" and speak up for those unwilling to bend to these pressures.

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5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment with great staff.

Cons

Breaks were short and they were not super lenient on taking time off.

5.0
24 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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