8y
At our agency I have kept my door wide open to any and all feedback from all employees. To learn someone has had less than an impressive experience working at our growing agency - especially on Glassdoor vs. in person where there would be an opportunity to address concerns, is disappointing. That said, I appreciate the feedback and am highly motivated to sort through it.
My goal is to create and inspire our team to fulfill their professional ambitions through great work for our clients. We provide many opportunities to share feedback, suggest changes and voluntarily complete surveys about our work environment.
With changes made in our team communications several years ago, we continue to be committed to creating a fulfilling work environment. We conduct regular team surveys and 1on1 meetings and have consistently implemented team suggestions from those surveys/discussions.
The truth is, we have flexible schedules with variable start/stop times and allow employees to work from home with approval. Team members are free to take breaks, or lunch whenever they want. We even deliver lunch every Monday, at every all-hands meeting and for other celebrations of our amazing team.
Because of the friendly people that work hard for our clients, TopRank Marketing has experienced record growth in 2017 and meeting the challenges of recruiting in a state where there are more open positions than people looking is something we've tackled very seriously. In fact, we are on-boarding new leadership in multiple positions as well as specialists in Account Management, SEO, social/influence and content marketing during October alone.
I cannot help but have an optimistic view of the progress that the talented group of professionals we have on our team has achieved. Even if there is just one experience that is counter to the goal of supporting our team to achieve professional success, it is a reminder that we need to do better. And our leadership team is committed to doing just that.