19 Oct 2017
Anonymous employee
Tripadvisor Response
8yThanks for taking the time to leave your review--although I’m disappointed to read that several aspects of your employment here did not meet your expectations. You specifically mention frustrations with our talent review and recognition processes. Although it may have been your individual experience, the feedback of "no one gets 100%" on their review is not a company policy or practice. However, we did get employee feedback that the review process overall was an opportunity area for us, and made several changes to it over the past year that will improve the quality of feedback, and our ability to recognize and reward great performers.
I appreciate you recognizing the great team of co-workers that you had at TripAdvisor. It’s the smart and collaborative people who truly make TripAdvisor a wonderful place to work.
I wish we had gotten the chance to speak in person about your other frustrations. As a company that truly values transparency, we encourage employee feedback. As you noted, we respond to many of our Glassdoor reviews. We do so not to refute any employee claims, but to ensure that employees know that their feedback is heard, discussed and acted upon. We take any and all feedback very seriously and use it to move the company forward. I'd welcome the opportunity to speak with you directly about your specific situation and feedback, even though you are no longer an employee; just send me an email and I am happy to arrange a call.
We wish you the best of luck in your next opportunity.
Beth Grous
Chief People Officer