Tripadvisor Reviews

3.5

50% would recommend to a friend

(1,369 total reviews)
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Matt Goldberg

24% approve of CEO

20% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
24 July 2017

The land of the greats...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay relatively well. Good perks.

Cons

Determined to destroy company culture with traditional ways of thinking. Archaic and waterfall. A software company stuck in 2000s. Leaders still championing past achievements. HIPPO mentality running rampant. Middle management similar to a wintery wonderland. Frozen to change but happy to get drunk on free booze. Incredibly complicated communication chains. Reactive not proactive, death knell to innovation. Upper management is a VIP club mentality. Untouchable and determined to sink with the ship.

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Tripadvisor Response
8y
We appreciate you leaving your feedback although we’re very surprised by this review. Over the past few years we have invested heavily in an Agile transformation which required large amounts of change within the business. We took this transformation seriously and realized that to do it properly we needed to invest in external Agile coaching. As well as coaching, we now also have full time agile experts working with our Scrum and Kanban teams. We do acknowledge that we are far from perfect in how we work; but we are committed to continuous improvement and have total buy in from all levels of management to do whatever it takes to deliver value to our customers faster. We pride ourselves on the quality of our teams and managers and do quarterly health checks to ensure all of our teams are happy. We recently used a third party company to survey our staff in Sydney and were very pleased to hear that our scores were some of the best that that company had ever seen. As your feedback is different from what we’ve heard from most employees, I would like the opportunity to sit down with you to talk through the issues you have raised. If you have some insights based on projects you have worked on then I would be very keen to hear about the issues in more detail and maybe we can work together to improve the way we deliver features to our end users. Thanks again for your feedback. -Ronan, Sr Director of Engineering
1.0
12 Apr 2020
Recommend
CEO approval
Business outlook

Pros

* Nice office. * Friday lunch.

Cons

Yes, Viator Sydney used to be a great place till Vacation Rentals stepped in. Tripadvisor Experiences( Viator) got a new CEO from Vacation Rentals and he brought his team with his. Obvious isn’t it. Quite a few higher management relocated to Sydney and took powers into their hands. From then, its all favourism and politics. Favourism over Skill: Managers would never give a chance to the deserving team or the individual, rather they will give it to their favourites. Always, the favourites will get a chance to work on the greenfield projects and to move around new projects and the tech stack. While others need to fix their defects and support the legacy systems. Lack of Trust: Difference in opinion is not at all acceptable. Even if you have it, it’s better not to raise it. You will get into their bad books. Forget about quality or maintenance, release it ASAP, if you say no, you will be tagged as a slow performer. Culture of looking at how many commits you have done in a day/month, how much time you take to deliver a feature at the back of your shoulder. This data could have been used constructively, rather they used it to create an unsafe work culture. You have to be an exhibitionist to thrive. But, the team work was getting destroyed with this culture. Had multiple discussions with the management regarding this, but the efforts were futile. Time spent on pool and table tennis table will be monitored(not officially though). They would ask us to limit our play time, when the US counterparts visits. (Earlier glassdoor review on the same was removed :)) Lack of Freedom: Top management has strong choice of the tech stack to be used in the project across the company. No question of right tool for the right job. For Instance, Spring framework is not favoured, because some team /team members didn’t understand them :). Why on earth, you will write their own transaction management and maintain it??? You need to fight hard to justify that the tool you chose is the right one, end of the day it will be rejected and you would be tagged as rebel.

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Tripadvisor Response
6y
Thank you for taking the time to write your feedback. I recognize that things are very difficult right now and respect that you are feeling frustrated on a number of different issues. I’ll do my best to speak to the points you raised. It is easy to misinterpret feedback that is given to others regarding behavior, code commits, or anything else particularly when it wasn’t given to you personally. For example, no one is bothered by anyone playing pool or ping pong – if we were then those things wouldn’t be available in the office. I trust that everyone utilize these things responsibly and gets their work done accordingly. It is fair to say that no one is ever happy with the technical solutions that came before them and especially those that were designed by others. I’ll be the first to admit that not everything selected is perfect. I feel the best way to move forward is to have an open conversation about how we fix what is broken and in what order we need to address the problems we face. In terms of fairness as to how we go about making decisions, I think those are best understood on a case by case basis. There is often context that helps understand where the team was coming from when a decision was made. We might agree or disagree with those decisions but the context matters and it helps us understand how best to evaluate what we have and how to move forward. For my part, I try my best to avoid mandating a problem be solved in any particular way. It is not my job to prescribe solutions to problems but rather to help facilitate conversations where problems can be solved as a team. I respect that you might be frustrated at the moment but would encourage you to reach out to ask questions or raise concerns about anything that is bothering you. There are a lot of things happening in the world now that are causing all of us stress and so I would welcome the opportunity to help alleviate some of your stress if I can. Best, Jon Swinghammer VP of Engineering, Viator
1.0
22 Feb 2017

Viator finance

Recommend
CEO approval
Business outlook

Pros

Free snacks and lunches with great health benifits but all this is not worth it.

Cons

Poor management, manager treated employees like children, controlling of what we do, not allow to pick up person calls or make personal calls. Need to get permisson to attend meetings. Micro mangement. Working overtime with crazy hours, no overtime pays, no time in lieu. Stressful enviroment and management dont care what you have to say...its their way or the high way. They work you like a slave.

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