Pros
The people are amazing. I wouldn't have stayed for as long as I did if it weren't for the friends I made at this company. Seriously, they're smart, funny, and incredibly fun. The culture took a big hit when the company was bought out by TripAdvisor and management was replaced, but it's still an inviting and energetic culture. And the benefits are crazy unbeatable.
Cons
Underpaid, overworked, and absolutely no opportunity for growth. Some of this was just the nature of the job and the growth of the company. The user base of the company got bigger and TripAdvisor wanted to make up for the sale, so what resulted was an understaffed department getting demoted to nightly and weekend shifts, *suggested* overtime (with a lack of fair compensation), and general commiseration. But like I said, this is customer service, so you're already dealing with unpleasant people--and don't kid yourself, these are unpleasant people on the phone. Lost my faith in humanity on multiple occasions because of these people screaming into my ear all hours of the day. The biggest con though was the lack of opportunity. This was supposed to be a foot in the door type of job, and the people I worked with were also all overqualified. But because of the shift in the company's direction, everyone got stuck there, and will likely remain stuck until they up and leave. They'll give you "projects" and you'll feel like you're contributing for a while, and you'll get some recognition for the great work you do, but then you'll realize you're just taking on extra work and not getting paid for it because raises are a laugh and bonuses are a joke.
