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Good colleagues, good product, bad management - Senior Technical Support Engineer VMware Employee Review

2.0
30 May 2018
Recommend
CEO approval
Business outlook

Pros

Best colleagues ever. Product is top of the market. good salary and benefit package

Cons

You receive training only initially then you're on your own. Management is bad, they only care to assign cases to someone, no customer culture, no people culture. There is some racism in let people advance in career (90% of advancements are for irish people, and some are really bad). After the first 3 months it becomes just like a chicken factory. Case after case after case after case. Crazy pressure (case queues reach also 40-45 cases, average on 25-30) Never trust managers, they tell one things and then different things are done. They always say yes and never do what they say. Only trust written words.

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5.0
24 June 2019
Recommend
CEO approval
Business outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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