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Cork is turning itself into a Call Center - Senior Technical Support Engineer VMware Employee Review

2.0
2 May 2013
Recommend
CEO approval
Business outlook

Pros

Good compensation (if you negotiate your salary during the job interview, or else, you'll be stuck) Possibility to travel to US or Europe Looks good on CV

Cons

The center has seen a lot of people leaving but currently it's unable to hire good ones (brain drain with only WPPs being hired). People are leaving because they are underpaid or they found something more interesting to do. The place wast turned upside down with the big focus on metrics and Csats. A TSE is someone who has to take calls, close a minimum of x cases per day and at the end of the day, will also have to keep customers happy (while most of times there is no proper training for new or existing products). Feels like working on a factory. Company has a multi-cultural environment but 95% of the management is Irish.

Explore other reviews about VMware

5.0
24 June 2019
Recommend
CEO approval
Business outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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