Pros
Working on cutting edge technologies NSX. Lots of trainings on products. Plenty of companies adopting NSX, good future too. Permanent/hybrid WFH option. Best company for all the departments in vmware, except Tech support engineers, GSS Global Support Service.
Cons
Unmanageable number of case tickets. Freaking lots of stress and pressure. You will not be able to take breaks, 99% of the time you will work for 9+ hours a day. Without breakfast/coffee/lunch etc.. occupied on customers call throughout day. Management knows how much engineers are busy, but they will not solve this issue 100%. Don't expect work life balance. When compared to amount of work/stress, Salary paid is only close to standard of market or could be less. For salary vmware pays, it would be good if you move outside, as there are lots of other companies paying better than what vmware pays and gives you better positions to work, while maintaining a good work life balance. Within team, same level of position and same level experience engineers will be making different numbers interms of salary.