Pros
Benefits package is great such as healthcare, dental, vision. They have a really great 401k match. They will pay for licensing.
Cons
The management is terrible! Most managers don't even know how a brokerage account works. The clients are always angry because there is consistently mass turnover and the new hires are poorly trained (probably because the trainers haven't touched a phone or gone through the works of a normal trade/client issue in over 15 years and the technology/rules have changed drastically). Every corporate environment has politics but Vanguards leads to terrible decision making that makes it a terrible work environment and terrible client experience. I would not wish a Vanguard job on my worst enemy, and I will not let my family invest there because of the poorly trained phone associates hitting the floor as a result of the mass turnover due to the way they treat their employees.