Pros
If you can actually tough it out a few years you do get a good amount of vacation time.
Cons
If you are on the phones your days are long, depressing and stressful. This company used to be a great place to work until they changed our partnership ship which affected tenured reps trying to provide for their family just to save a few bucks. They also made several thousand people non-exempt employees. Which means no more year end bonus. The raise we get every year when it's review time? On average a very sad 1.5%. Does not even come close to meeting the cost of living. The place has become nothing but one giant metric. Customers don't come first, metrics do. In the old days, if you wanted to be a Flagship Representative you had to have experience and tenure within the company. Now they are taking kids fresh out of school with no experience or at best someone who just started the company 9 months ago. Think about this for a minute. The average phone rep is around 24 years old. That means that they were 14 when the market crashed in 2008. Do you really think that a multi millionaire investor would feel good knowing the person they were talking to was in 8th or 9th grade when the market crashed? How could they possibly relate to any of the investors? They can no longer retain tenured reps or even management. I would not recommend this place to anyone. I use to enjoy finance and helping clients but honestly, they broke me emotionally and physically. All they care about is lowering the expense ratio of their funds which affects the employees financially.