Pros
Good Pay for pretty much non skilled drones, benefits, strong union, good tuition assistance, paid time off is OK, mostly friendly environment
Cons
Every two weeks or so (sometimes sooner) some manager feels the need to prove their worth and implement some new plan to increase productivity. It's usually some asinine process they add to an already bloated workflow. All the supervisors are in direct competition with each other and if their numbers drop they make smaller, yet usually more oppressive, micromanagement adjustments to how the job is done. Every week the job gets a little bit worse. The stress to perform is real until you just stop caring and do the bare minimum to not get hassled. You have to really do something wrong to get fired, so you can ignore the supervisors BS up to an extent. They'll give you bad reviews but who cares, you still get about $30/hr just to show up. Since working here I've seen about 5 people carried out of the call center on a stretcher and leave in an ambulance. Something very wrong is going on. If you're a minute late coming back from break or lunch you get a strike; enough strikes and you're suspended or eventually fired. If you take too long on a bathroom break, supervisor gives you a long talking to about lack of productivity. When you're on the phones (you're always on the phones) it's back to back non stop incoming calls. You get about a hundred emails a day but never anytime to read them, though you're supposed to keep up with the important info that occasionally comes in. Though 95% of the emails are supervisors spamming some 'go team go! We're number one' messages, or advertising their "morale boosting" events like 'hat day Friday'. Or they're pushing some sales contest to non sales departments... The worst part is all the supervisors forward these messages to their teams even though they were already sent to everyone the first time. You get 4 times a month that you can be late and get it covered using a "tour slide". Doesn't matter if there's serious traffic or weather, if you're out you're screwed. You can buy more slides with points they reward you with, but no matter how many slides you have you can only use 4 per month. What's the point. And you're not even getting this time off, it just allows you to start 15/30 minutes later and then make up the time during lunch or the end of your shift. They expect you to work like a robot, until they can replace us with actual robots (like the one you talk to for 20 minutes when you call in before you even get to a person). The company keeps blowing billions of dollars on the hottest Tech companies from the 90s (AOL, Yahoo) Someone's always listening to you